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At Depress Me Not Candles, we strive to provide our customers with high-quality candles and exceptional service. If, for any reason, you are not completely satisfied with your purchase, we are here to help. Please review our return and refund policy below. Terms of Returnurwqe- **Number of Days:** You have 14 days from the date of purchase to return an item.- **State of Return:** Items must be unused, in the same condition you received them, and in the original packaging.
### Reason for Return- **Damaged Products:** If your candle arrives damaged, please get in touch with us immediately.- **Wrong Product:** If you receive the wrong item, we will arrange a replacement or a refund.- **Other Reasons:** If you are unsatisfied with your purchase for any other reason, you may return the item as long as it meets the return terms.
Process for Return1. **Initiate a Return:** To start a return, please email us at support@depressmenotcandles.com with your order number and a description of the issue. 2. **Customer Service Contact:** Our customer service team will respond within 48 hours with instructions on how to return your item. 3. **Shipping:** You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
### Process of Refund- **Terms of Refund:** Once your return is received and inspected, we will notify you of the approval or rejection of your refund.- **Duration:** If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 10-14 business days.- **Payment Details:** Refunds will be issued using the original payment method used during the purchase. Please note that it may take some time for your bank or credit card company to process and post the refund.
### Contact DetailsFor any questions or concerns about our return and refund policy, please get in touch with us: support@depressmenotcandles.com206-799-6539Depress Me Not Candles, 13017 SE 188th St, Renton WA 98058
Thank you for choosing Depress Me Not Candles. We appreciate your business and look forward to serving you again.
Copyright © 2024 Depress Me Not Candles - All Rights Reserved.
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